Shipping is free on all orders to the contiguous United States (lower 48 states). See our Shipping Policy for full details.

• Order cut-off: orders placed before 12:00 PM CST are processed the same business day
• Processing: 1–3 business days
• Shipping: 2–7 business days after processing
• Total: 3–10 business days from the time you order

Orders ship via FedEx Ground, FedEx Freight, or UPS depending on the size and weight of the item. Oversized and heavy scooters ship by LTL freight.

• Curbside delivery is used for large mobility scooters and freight-sized items.
• The carrier will not bring the item inside your home, garage, or interior rooms.
• Please arrange for assistance if you need help moving the item beyond the curb.

• The carrier will call ahead to schedule your delivery
• A signature is required at the time of delivery
• Someone must be present to inspect and sign for the shipment

We currently ship only within the contiguous United States (lower 48 states). We do not ship to Alaska, Hawaii, U.S. territories, international destinations, military APO/FPO addresses, or PO Boxes. If your address falls outside our standard zones, email us at info@getsetmobility.com to request a custom quote.

You will receive a tracking number by email within 1–3 business days of placing your order.

Sales tax is calculated at checkout based on your shipping address and applicable state law. Tax-exempt organizations can request a quote and send their exemption certificate with the request.

Returns must be requested within 30 days of delivery. Items must be unused, uninstalled, and in their original packaging with all accessories, manuals, and documentation. A 30% restocking fee applies to all returns. See our Return Policy for complete details.

Report damage within 24 hours of delivery. Take clear photos of the box and the damage, refuse the shipment if possible and note the damage on the Bill of Lading, then email us at info@getsetmobility.com with your photos and order details.

Contact us at info@getsetmobility.com or (888) 361-3659 with your order number and reason for return. If eligible, we will issue a Return Authorization (RA) number and the return address. Label the package clearly with your RA number and send us the tracking number.

Yes. A 30% restocking fee applies to all returns, including refused shipments and returns caused by an incorrect shipping address provided by the customer.

If the product is defective or arrived damaged, we cover return shipping. Otherwise return shipping is the customer’s responsibility and is non-refundable.

Refunds are issued to your original payment method within 10 business days after we receive and inspect the return. Your bank or card issuer may take an additional 5–10 business days to post the funds.

Yes, if it has not shipped. There is no fee before payment is captured; a 5% cancellation fee applies after payment is captured but before shipment; once shipped, our standard 30% restocking fee applies. See our Cancellation Policy.

Exchange requests must be made within 30 days of delivery and the item must be unused and in original packaging. We refund the original item (less the 30% restocking fee) and you place a new order for the replacement.

Yes. Every scooter ships brand new, factory-direct, with the full manufacturer’s warranty. Coverage and length vary by product — see our Warranty Policy for details.

Warranty information is listed on the product page and in the product manual. You can also contact our team for the specifics on any item.

Contact us with your proof of purchase, a description of the issue, and any relevant photos. We will guide you through the manufacturer’s claim process.

Yes. Use code SAVE100 at checkout for $100 off orders over $2,000. Select products carry deeper discounts; if a coupon is available it is shown right on the product page. Buying several scooters for a facility, fleet or agency? Request a bulk quote instead — volume pricing beats the storewide code. See our coupons & discounts page.

Enter your coupon code in the discount field at checkout. The discount is applied to your total before you complete the purchase.

No, only one coupon code can be applied per order unless a promotion states otherwise.

Yes — and it is always deeper than our storewide code, on every order rather than only during promotions, with no minimum spend.

Email a photo of your valid ID to info@getsetmobility.com along with the items you are interested in, and we will send back a custom coupon or invoice.

We may match the price of another online retailer if the request is submitted and approved before you place your order. Send a link or screenshot to info@getsetmobility.com. See our Price Match Policy.

Yes. Shop Pay Installments lets you split your purchase into scheduled payments at checkout. Visit our financing page for current options and terms.

Choose Shop Pay Installments at checkout and you will be directed to complete a short application. Approval decisions are usually instant.

Yes — the minimum order amount depends on the financing provider. See our financing page for details.