FAQs

• Get Set Mobility is an online specialist in mobility scooters for seniors, people with disabilities, and anyone recovering from injury or surgery.
• We carry 3-wheel and 4-wheel scooters, folding travel models, lightweight and full-size scooters, heavy-duty bariatric models, all-terrain scooters, and the accessories that go with them.
• We are committed to expert guidance and real customer service so you choose the right scooter the first time.

• Yes. Every scooter is brand new and ships factory-direct in its original sealed packaging.
• Nothing we sell is used, refurbished, open-box or grey-market.
• Each unit arrives with the full manufacturer’s warranty and documentation.

Get Set Mobility is an online retailer based in the United States. Our mailing address is 312 W. 2nd St #1512, Casper, WY 82601, United States.

No — we are an online-only retailer, which is how we keep prices competitive. Our team is available by phone and email to help you choose.

No. Every item we sell is brand new and free from defects or damage. See our Return Policy for details.

No, an account is not required. You can check out as a guest.

Call us at (888) 361-3659 or email info@getsetmobility.com and we will help you match weight capacity, turning radius, battery range and transport weight to how you actually plan to use it. We are available Mon-Fri 8am-4pm MST.

Shipping is free on all orders to the contiguous United States (lower 48 states). See our Shipping Policy for full details.

• Order cut-off: orders placed before 12:00 PM CST are processed the same business day
• Processing: 1–3 business days
• Shipping: 2–7 business days after processing
• Total: 3–10 business days from the time you order

Orders ship via FedEx Ground, FedEx Freight, or UPS depending on the size and weight of the item. Oversized and heavy scooters ship by LTL freight.

• Curbside delivery is used for large mobility scooters and freight-sized items.
• The carrier will not bring the item inside your home, garage, or interior rooms.
• Please arrange for assistance if you need help moving the item beyond the curb.

• The carrier will call ahead to schedule your delivery
• A signature is required at the time of delivery
• Someone must be present to inspect and sign for the shipment

We currently ship only within the contiguous United States (lower 48 states). We do not ship to Alaska, Hawaii, U.S. territories, international destinations, military APO/FPO addresses, or PO Boxes. If your address falls outside our standard zones, email us at info@getsetmobility.com to request a custom quote.

You will receive a tracking number by email within 1–3 business days of placing your order.

Sales tax is calculated at checkout based on your shipping address and applicable state law.

If your organization is tax-exempt, request a quote and send your exemption certificate with the request — we will review it and reflect it on your quote before invoicing.

Returns must be requested within 30 days of delivery. Items must be unused, uninstalled, and in their original packaging with all accessories, manuals, and documentation. A 30% restocking fee applies to all returns. See our Return Policy for complete details.

Report damage within 24 hours of delivery. Take clear photos of the box and the damage, refuse the shipment if possible and note the damage on the Bill of Lading, then email us at info@getsetmobility.com with your photos and order details.

Contact us at info@getsetmobility.com or (888) 361-3659 with your order number and reason for return. If eligible, we will issue a Return Authorization (RA) number and the return address. Label the package clearly with your RA number and send us the tracking number.

Yes. A 30% restocking fee applies to all returns, including refused shipments and returns caused by an incorrect shipping address provided by the customer.

If the product is defective or arrived damaged, we cover return shipping. Otherwise return shipping is the customer’s responsibility and is non-refundable.

Refunds are issued to your original payment method within 10 business days after we receive and inspect the return. Your bank or card issuer may take an additional 5–10 business days to post the funds.

Yes, if it has not shipped. There is no fee before payment is captured; a 5% cancellation fee applies after payment is captured but before shipment; once shipped, our standard 30% restocking fee applies. See our Cancellation Policy.

Exchange requests must be made within 30 days of delivery and the item must be unused and in original packaging. We refund the original item (less the 30% restocking fee) and you place a new order for the replacement.

Yes. Every scooter ships brand new, factory-direct, with the full manufacturer’s warranty. Coverage and length vary by product — see our Warranty Policy for details.

Warranty information is listed on the product page and in the product manual. You can also contact our team for the specifics on any item.

Contact us with your proof of purchase, a description of the issue, and any relevant photos. We will guide you through the manufacturer’s claim process.

Yes. Use code SAVE100 at checkout for $100 off orders over $2,000. Because of the minimum, this usually applies to a two-scooter order or a scooter plus accessories. Select products carry deeper discounts; if a coupon is available it is shown right on the product page. See our coupons & discounts page.

Enter your coupon code in the discount field at checkout. The discount is applied to your total before you complete the purchase.

No, only one coupon code can be applied per order unless a promotion states otherwise.

Yes — and it is always deeper than our storewide code, on every order rather than only during promotions, with no minimum spend.

Email a photo of your valid ID to info@getsetmobility.com along with the items you are interested in, and we will send back a custom coupon or invoice.

We may match the price of another online retailer if the request is submitted and approved before you place your order. Send a link or screenshot to info@getsetmobility.com. See our Price Match Policy.

Yes. Volume pricing starts at three units and improves with quantity, and we welcome tax-exempt organizations and Veterans Affairs, municipal, campus and other public-sector buyers. Request a bulk quote and a specialist will reply within one business day.

Yes. Shop Pay Installments lets you split your purchase into scheduled payments at checkout. Visit our financing page for current options and terms.

Choose Shop Pay Installments at checkout and you will be directed to complete a short application. Approval decisions are usually instant.

Yes — the minimum order amount depends on the financing provider. See our financing page for details.

Email: info@getsetmobility.com
Phone: (888) 361-3659
Hours: Mon-Fri 8am-4pm MST (we typically respond within one business day)